The confidence score states how sure DwellTime is about a signal, reported separately from how severe that signal is. Severity and confidence answer two different questions. Severity asks how much pressure is expected. Confidence asks how much weight to put on that expectation.
Keeping them apart is deliberate. Folding uncertainty into the level would quietly hide it, and you would end up acting on a number that had already made a judgement call on your behalf.
Why it matters for airport businesses
The interesting case is a HIGH level with low confidence. Read it as a warning, not an instruction. Take the cheap and reversible preparations and skip the expensive and hard-to-undo ones. Brief the shift lead, bring stock forward from the back, keep one person on standby, check who is reachable. Do not cancel leave, do not place an order you cannot return, and do not move four drivers across the city on it.
Then look again. Confidence usually firms up as the window gets closer and more of the picture settles. A HIGH level with high confidence is the version you commit real cost to. A LOW level with low confidence is not worth a meeting.
How DwellTime uses it
Confidence is a value between 0 and 1, carried on every score rather than on the airport as a whole. An illustrative reading of 0.72 is a sample value, not a live measurement. The dashboard shows the same number as a percentage next to the level. How confidence is calibrated is part of the planned MVP and will be refined during the pilot.
Related terms
See where confidence sits in a full signal in how DwellTime works.